Integrated Management Systems – Certification made simple™
What is CustomerMark?
CustomerMark is the world’s first ‘Customer Service Standard’ enabling companies to undertake assessment and certification against the ‘CustomerMark Standard’.
How will CustomerMark help your company?
Measuring Customer Service and Customer Satisfaction are now also ‘key requirements’ of the ISO 9001:2000 Standard. CustomerMark enables companies to meet these crucial ISO 9001 requirements in a cost-effective and independent manner. CustomerMark certification brings many key benefits including:
Improved Customer Loyalty
Improved Customer Satisfaction
Reduction in lost Customers
Reduction in Cancelled Orders
Increased Sales and Profits
IMS - Certification made simple
The CustomerMark process enables IMS to collect accurate and sincere feedback from your customers showing you how your company is:
Meeting its customer’s requirements, and
Areas for further improvement.
The process of developing an appropriate ‘Questionnaire’ measuring ‘Customer Service and Customer Satisfaction’ is developed with your company to ensure it will provide appropriate results. We provide your company with a ‘comprehensive report’ of our findings which will also highlight areas of strength, weakness and opportunities for your business. Naturally, all information provided by your customers remains strictly confidential.
How much does certification cost?
CustomerMark is a bespoke service and your IMS Consultant will be able to advise you further regarding costs.
If you wish to now more about CustomerMark, please use the Enquiry Form.
